Question 1

What is your cleaning policy?

Accepted Answer

We offer a 24-hour satisfaction

guarantee. If you’re not completely satisfied with our service, we will return to

your home to address any missed areas. Your satisfaction is our priority!

Question 2

Do I have to be home for a cleaning?

Accepted Answer

Not at all, that is entirely up

to you. The majority of our cleaning occurs Monday through Friday,

10:30am-5pm. Most of our customers are not at home. Many of our customers

prefer to give us a key. Others leave us a key in a safe place each visit. Alarm

systems can either be left off or you can give us entry/exit codes. We are not

responsible for any charges whenever an alarm goes off.

Question 3

What about my pets?

Accepted Answer

We love pets! As long as your pet is comfortable

with us, he/she is free to roam. We want to ensure the safety of both your pets

and our staff. If you think your pet may become overly anxious while we are

there, please make temporary arrangements (such as the garage, a kennel, or

a closed-off room) while we are in your home.

Question 4

Do I supply any cleaning materials or equipment for the crew?

Accepted Answer

We bring our own products and sometimes vacuum cleaners. All you

need to provide is that we require water and electricity. If you prefer we use

special products, we will be happy to use them. Just set them on the kitchen

counter for us. Please note: we are not liable for any damage caused by your

choice of cleaners. For sanitary and hygienic purposes, it is preferable that

clients utilize their own vacuum...

Question 5

What if I'm not helping with my cleaning?

Accepted Answer

The Best Sparkling And

Shine backs all its work with a 100% satisfaction guarantee. If you are not

satisfied with any area we have cleaned, just contact us within 24 business

hours and we will come back and re-clean the area, but we need to see proof

of the area.

Question 6

How can I contact your customer service?

Accepted Answer

Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our website's Contact Us page. We strive to respond to

all inquiries within 24 hours.

Question 7

What if something in my home is damaged or broken?

Accepted Answer

While we always take great care while cleaning your home, accidents do

happen. Our teams are trained to report all damage to the office immediately,

and we will contact you to discuss repairs, or replacement. We are insured and

a copy of our insurance policy is available upon your request. Our staff is

trained to work thoroughly and carefully but accidents can happen on even the

best cleaning teams. Therefore, we encourage you to put away any valuables

or heirlooms to avoid mishaps. Items that are typically excluded from

coverage include but not limited to; cash, jewelry, art, antiques, and

electronics. If you have any irreplaceable collectable or expensive objects, we

ask that those items be properly secured or put away in order to avoid

accidents, or loss of those items.

Question 8

What should I do before the cleaning crew arrives?

Accepted Answer

To make our

services more efficient, we ask that you pick up clothing, toys and other

household items prior to our visit, so we can concentrate on the actual

cleaning. We are happy to help pick-up if you cannot. We will pick up toys,

laundry, dishes, just no poo please. However, we will need extra time to finish

the job and we need to charge for it.

Question 9

What time can I expect the team to arrive at my house?

Accepted Answer

We provide a two-hour estimated arrival window. We can’t guarantee what time the team will precisely arrive. Weather, traffic and the preceding home-cleaning sometimes slow us down. If you require an appointment at a specific time, we will need to schedule it for first cleaning-of-the-day. Some houses take longer

than others and we don’t want a team to leave before it is completed in order to keep an appointment with another customer. Our first appointment of the day is at 8:00am and our last appointment is no later than 3pm.

Question 10

May I tip my cleaning team?

Accepted Answer

Tipping is not necessary, but with

many service professionals, tipping is greatly appreciated and a nice way to

show gratitude for a job well done. If you do elect to tip your maids for each

cleaning, 10-30% of your total charge is appropriate and it should be split

between all cleaners. Even if you opt not to tip each time, you may want to

include a tip in your check, during the holiday season. In either case, the tip is

more of a “thank you” bonus

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Frequently Asked Questions About Our Home Cleaning Services

Find answers to common questions about our cleaning process and service areas.