Best Sparkle and Shine Cleaning, Inc. · Washington DC, Maryland and Virginia · Effective immediately
Best Sparkle and Shine Cleaning, Inc. is a locally owned, woman-owned cleaning business serving Washington DC, Maryland, and Virginia. We are bonded and insured. Our cleaning technicians are professionally trained, vetted and employed directly by our company.
By booking a service, approving a quote, paying a deposit, authorizing payment, or accepting services, you (the “Client”) agree to these Terms & Conditions.
The client who books services is responsible for payment, communication, and compliance with these Terms & Conditions. For questions or concerns, contact us at moneyfamily4839@gmail.com or 202-770-4068.
Clients must have the home reasonably picked up and ready at the scheduled service time. Additional time required because of excessive clutter, preparation issues, or conditions that differ from what was described may result in additional charges at the current hourly rate. When reasonably possible, we will obtain approval before performing additional billable work. Clients must notify guests of our scheduled arrival, provide access to all areas to be cleaned, and tell us in advance if guests or unfamiliar individuals will be present.
Children must be supervised at all times during service. Pets displaying aggressive behavior must be secured in a kennel, a room not being cleaned, or outside. We may leave if an occupant or pet creates an unsafe condition.
Clients must provide a working key, door code, or lockbox code before the scheduled service. If our team cannot access the property, a $50 lockout fee will be charged. Clients must disarm alarm systems before service or provide clear written instructions. Except where required by law, we are not responsible for false alarms, fines, or charges caused by an alarm system that is improperly armed, disarmed, or malfunctioning.
Technicians follow an efficient cleaning order. Requests to prioritize rooms or change the cleaning order may require additional scheduled time. Approved additional time will be billed at the current hourly rate in 15-minute increments.
Estimates and quotes are based on the information provided by the client. If the home is substantially dirtier, more cluttered, or different from what was described, completion within the quoted time or price is not guaranteed. The Client may approve additional time or charges or ask the team to stop work. Changes requested after a quote is provided may require a revised quote.
Call us on (202) 770-4068 or email moneyfamily4839@gmail.com.
For recurring services, Clients must provide at least 48 hours’ notice to skip, cancel, reduce frequency, or discontinue cleaning. Cancellations or rescheduling requests made fewer than 24 hours before the scheduled service time will be charged a $100 late-cancellation fee. A no-show, cancellation at the door, or inability to access the home will also result in a $100 late-cancellation fee. The $50 lockout fee may also apply when access is unavailable. With at least 48-hour notice, Clients may reschedule within the same week without an additional fee, subject to availability. Emergency exceptions may be considered at our discretion. Repeated cancellations may result in removal from the schedule.
A deposit is required to reserve cleaning services and will be applied to the final service cost. Deposits are refundable only if Client cancels at least 8 days before the scheduled service date. Deposits are non-refundable for cancellations made fewer than 8 days before the scheduled service date.
Payment is due on the scheduled service date unless otherwise agreed in writing.
Any service concern, damage claim, or quality issue must be reported within 24 hours after service completion. We must be given a reasonable opportunity to inspect and address the concern before repairs, replacements, or third-party services are arranged, except in an emergency.
To the fullest extent permitted by law, our total liability for a claim related to services will not exceed the amount paid for the most recent cleaning service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, except where caused by gross negligence, willful misconduct, or where liability cannot be limited by law.
To the extent permitted by law, Clients agree not to directly solicit, hire, or contract with our current or former employees or contractors for cleaning services during the service relationship and for 8 months after the last service date.
We are not responsible for delays or inability to provide service due to circumstances beyond our reasonable control, including severe weather, natural disasters, power outages, government orders, or emergencies. Services will be rescheduled as reasonably as possible.
We may refuse or discontinue service because of unsafe working conditions, aggressive behavior by occupants or pets, repeated nonpayment, excessive cancellations, or violations of these Terms & Conditions.
By opting in to text messages, Clients agree to receive appointment reminders, scheduling messages, service updates, account notifications, customer-support messages, and occasional promotional messages. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile opt-in data and consent will not be shared with third parties for their marketing purposes. Information is handled according to our Privacy Policy.
These Terms & Conditions are governed by the laws of the District of Columbia. Any legal action must be brought in a court with proper jurisdiction in the District of Columbia, unless applicable law requires otherwise.
Booking a service, approving a quote, paying a deposit, authorizing payment, or accepting completed services confirms the Client’s acceptance of these Terms & Conditions.
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